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California Department of Water Resources

The California Department of Water Resources (DWR), with over 3000 employees and more than 30 field and regional sites statewide, is one of the largest departments in the California Natural Resources Agency. The DWR supplies and manages the water delivery systems for California, provides flood protection through improvement of California's levees, inspects 1,200 dams, and helps coordinate the State's integrated water management strategies.

Title: Description:
Page 1 of 14 Case Studies
IT Infrastructure Library (ITIL) Development vs. Tribal Knowledge
(Jun 2010)

Tribal knowledge is a precarious backbone for policy, processes, and procedure. When new technologies are implemented, tribal knowledge is scattered at best and important details can get lost in translation. Well documented processes and procedures provide a foundation for training, troubleshooting, and optimized workflow that are not dependent on employee continuity.

Mobile Devices Integrated in Email Exchange Migration
(Jun 2010)

The California Department of Water Resources selected the Blackberry handheld and Blackberry Enterprise Server solution based on its proven track record and the usability of the platform.

Enterprise Storage Solution & Implementation in Virtual Infrastructure
(Jun 2010)

"This storage solution can be used as a model implementation. From the very beginning, this solution was well documented and each step reviewed by subject matter experts in all the relevant disciplines within the organization. This solution uses industry best practices and vendor-approved configurations throughout."

Exchange Upgrade with Migration to Virtual Infrastructure
(Jun 2010)

DWR was faced with end-of-life support for both their email system and the underlying IT infrastructure. They could no longer keep up with increasing demands for reliability and performance and also needed the ability to integrate with the growing network of mobile data devices used by employees throughout the state.


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