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Business Processes / Governance


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IT Infrastructure Library (ITIL) Development vs. Tribal Knowledge
(Jun 2010)

Tribal knowledge is a precarious backbone for policy, processes, and procedure. When new technologies are implemented, tribal knowledge is scattered at best and important details can get lost in translation. Well documented processes and procedures provide a foundation for training, troubleshooting, and optimized workflow that are not dependent on employee continuity.

 


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